Frequently Asked Questions

1. How do I place an order?

You can place an order by browsing our website, selecting the items you wish to purchase, adding them to your cart, and proceeding to checkout. Follow the instructions to enter your shipping and payment information to complete your order.

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard), PayPal, and cash on delivery for orders within Morocco.

3. How long will it take to receive my order?

Standard shipping within Morocco typically takes 3-5 business days. International shipping can take 7-14 business days, depending on the destination. Please note that these are estimates and delivery times may vary.

4. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.

5. What is your return policy?

We accept returns within 14 days of delivery for most items. The items must be unused, in their original packaging, and accompanied by the original receipt. Please see our Returns & Refunds page for more details.

6. How do I care for my Echaly garments?

Each garment comes with specific care instructions on the label. Generally, we recommend dry cleaning for most of our pieces to maintain their quality and longevity. For items that can be washed, hand washing in cold water and laying flat to dry is usually best.

7. Do you offer international shipping?

Yes, we ship to select international destinations. Shipping costs and delivery times vary depending on the destination country. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.

8. How can I contact customer service?

You can contact our customer service team by email at support@echaly.com or by phone at +212 5XX-XXXXXX during our business hours (Monday-Friday, 9am-6pm, Saturday 10am-4pm).

9. Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout and include a personalized message if desired.

10. Are your fabrics sustainably sourced?

We are committed to ethical and sustainable practices. We work with suppliers who share our values and are continuously working to improve our sustainability efforts. Many of our fabrics are sourced from responsible suppliers, and we prioritize quality materials that will last.

Didn't find the answer you're looking for? Contact our customer service team.