Shipping Policy

Last updated: May 1, 2023

1. Shipping Methods and Timeframes

At Echaly, we offer the following shipping options:

• Standard Shipping: 3-5 business days (Free for orders over 1000 MAD)
• Express Shipping: 1-2 business days (Additional fee applies)

Please note that these timeframes are estimates and begin from the date of shipment, not the order date. Processing time (1-2 business days) should be added to these estimates to determine the total delivery time.

2. Shipping Costs

Shipping costs are calculated based on the delivery location, weight, and dimensions of the package. The exact shipping cost will be displayed during checkout before payment is made.

We offer free standard shipping on all orders over 1000 MAD within Morocco.

3. International Shipping

We currently ship to select international destinations. International shipping costs and delivery times vary depending on the destination country. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.

5. Shipping Restrictions

Some items may be restricted from shipping to certain locations due to local regulations or shipping carrier limitations. If we are unable to ship an item to your location, we will notify you as soon as possible.

6. Delivery Issues

If your package is lost, damaged, or significantly delayed, please contact our customer service team at support@echaly.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Address Accuracy

It is the customer's responsibility to provide accurate shipping information. We are not responsible for packages that are delayed or not delivered due to incorrect address information.

8. Contact Information

If you have any questions about our shipping policy, please contact us at:

Email: support@echaly.com
Phone: +212 5XX-XXXXXX